How can I stop my game from crashing?



Provided that your hardware supports the game and there is no issue associated with its publishing, game crashing issues are usually associated with your system's hardware configuration.

If your game is "crashing" (Typically, this is defined by a Windows message stating there there has been an error and the application needs to exit - but for our purposes we're taking into consideration that on occasion a game will stop without any error message at all) when you try to launch it, this is most likely related to your system's hardware configuration.

Please note that while individual games may be supported by older operating systems, the Pogo Games Manager is now only supported by Windows XP, Windows Vista and Windows 7Additionally:  some older games may not be Windows Vista or Windows 7 compatible.  You should check the hardware requirements from the game's home page to ensure compatibility with your computer.

Click HERE for information on how to resolve Windows Vista compatibility issues by running your games in XP Mode.

Click HERE for information on how to resolve Windows 7 compatibility issues by running your games in XP Mode.

Video Issues:

Make sure your video card drivers are up to date:

A driver is another term for software that communicates between your Operating System (e.g. Windows XP) and your computer hardware (e.g. the video card itself).  It is important to have the most up-to-date drivers for your computer's hardware to ensure that it functions correctly.  To verify you have the latest drivers, please refer to the computer manufacturer's website and locate the support section.   Usually the latest drivers for all of your computer's hardware can be found here.  Since we have no way to determine what hardware you have installed, or what drivers are the most current, the Pogo Download Game Center Support team is unable to assist you directly in updating. 

You can download the latest video card drivers from the manufacturers listed below:

ACER
COMPAQ
DELL
E-MACHINES
GATEWAY
HP
IBM
SONY
TOSHIBA

Updates may also be found from your video card's manufacturer:

ATI
INTEL
NVIDIA

It is important to ensure that your video card drivers are up-to-date.  Even new computers are often installed with older video cards and therefore require updates.  Here's how to locate the type of card in your machine and the date of installation:

1.  Click on "Start" and then "Run..." (the search box on Win7 operating systems).  In the box that appears type dxdiag




2.  Click "Yes"on the WHQL certificates message.



3.  In the lower right corner, click the button "Save all information."



4.  In the save dialog that appears, click Desktop on the left and then Save.



5.  Open the text file and locate the header labelled "Display Device."  You will find all of your pertinent driver information there.



Adjust your Hardware Acceleration:

On older video cards, Hardware Acceleration may cause conflicts with certain games. This can be resolved in most cases by reducing, or disabling, Hardware Acceleration.

To make changes to your Hardware Acceleration settings, do the following:

1. Click on "Start" then "Run"
2. In the box that appears type "desk.cpl" (without quotes) and press "OK"
3. On the Display Properties screen that appears, click on the "Settings" tab.
4. Click on "Advanced" in the lower-right corner.
5. Click on the "Troubleshoot" tab at the top.
6. Locate the slider for "Hardware Acceleration."

It is recommend that you experiment with the slider first, rather than just disabling it altogether. Do this by moving the slider down one notch at a time, then clicking "OK" to apply the changes, restarting your PC, and trying to launch the game again until you are successful.

Sound Issues:

As with video card drivers, the same applies to your soundcard drivers. Visit the manufacturer's website for your soundcard to verify you have the most up-to-date driver installed. If you purchased your computer from Dell, Gateway, etc. then the vendor usually provides updated driver downloads for all the hardware they use in their computers.

Make sure your DirectX is up to date

You may need to update your Microsoft DirectX. Click HERE for more information on the latest versions.

Launch the Pogo Game Manager and locate your game in the "My Games" list. Then click the "Uninstall" button to the right of the game title. Once the game is uninstalled, restart your computer.  After this, launch the Pogo Game Manager again, click "More Games," and find the game in the list provided.  Re-download the game and it should begin to install it automatically.

Topic Information
  • Topic #: 5400-1812
  • Date Created: 11/14/2011
  • Last Modified Since: 8/28/2012
  • Viewed: 8432
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